Terms & Conditions
These terms apply to the supply, installation and servicing of water treatment equipment for consumers in the United Kingdom. Last updated: 1 September 2026.
1. About us
Star Group, L.P., trading as Star Pure Water, of 9 West Broad Street, Suite 310, Stamford, CT 06902, USA. Registration number 06-1437793, established October 16, 1995. UK office: 42 Charlotte Road, Shoreditch, London EC2A 3PD, United Kingdom. Email [email protected], telephone +44 20 7946 0321.
2. Quotations and contract
A quotation is valid for 30 days and is based on the survey findings and information you provide. A contract is formed when we confirm your order in writing. Where the property differs materially from the survey, we will agree any price change with you before continuing.
3. Prices and payment
Prices include VAT at the applicable rate, materials, fittings and labour unless stated otherwise. A deposit may be requested on order, with the balance due on completion. Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where that Act applies.
4. Installation
You agree to provide safe access, working water and electricity supplies, and to inform us of hidden pipework or cables. Installations are carried out using WRAS-approved materials and in accordance with the Water Supply (Water Fittings) Regulations 1999.
5. Your legal rights
Under the Consumer Rights Act 2015 our services must be performed with reasonable care and skill and any goods supplied must be of satisfactory quality, fit for purpose and as described. Nothing in these terms affects those rights.
6. Guarantee
We guarantee our workmanship and fittings for 10 years from completion, and manufacturer warranties apply to the equipment supplied. The guarantee does not cover consumables such as cartridges and membranes, damage caused by third-party work, freezing, misuse or failure to carry out recommended servicing.
7. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We do not limit liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.
8. Complaints and dispute resolution
Please contact us at [email protected] so we can put things right. We acknowledge complaints within 5 working days and aim to resolve them within 28 days. Consumers may also use alternative dispute resolution or the courts.
9. Governing law
These terms are governed by the laws of England and Wales, and disputes may be brought before the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.